Adding a game to my account?

getting a validation error

By Charles Pettus Posted October 18, 2009 17:23:40

Hey all,

I bought Elven Legacy today

Now, this is a new laptop and I didn't have Impulse installed, so I bought it via the Stardock site. I paid for it via paypal, and got my order confirmation with my order number. All is well.

Then, I download Impulse, log in, my old games are there...groovy. I click on Register Product.

I fill out the serial number field with the order number in my email. Fill in the other info, submit...

I get "The serial number you have entered is not recognisable by Impulse."

I bought the game from Stardock, I got a paypal confirmation email, and a stardock confirmation email that gave me my order number....so what now?

I submitted a support ticket, but it's the weekend, so I'm hoping for a faster answer on the forums

Thanks in advance!

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I should add that I haven't installed the game yet. I don't have an install link or anything. I just have this email, that has the order number and my reciept.

It's getting to the point that I might just want a refund back and I'll try my luck with Steam.

I submitted a support ticket, but it's the weekend, so I'm hoping for a faster answer on the forums

Has this been resolved for you? If not, please post your support ticket ID, and I can look into it for you.

I'm having the same problem. JFN-799239 is my ticket ID. I'm not loving how there needs to be a separate email sent to you for the serial number. And how it doesn't actually get sent to me.

DrHilarious

reply 3

I'm having the same problem. JFN-799239 is my ticket ID. I'm not loving how there needs to be a separate email sent to you for the serial number. And how it doesn't actually get sent to me.

Your support ticket has been replied to. [e digicons]:thumbsup:[/e]