Attempted to reach sales@stardock.com

but could not

By jaey226 Posted June 12, 2009 06:15:47

Hello,

I've recently purchased Demigod over impulse (with retail box option). Order went through back in May 21st, but I have yet to receive the retail box. I've emailed sales@stardock.com back Thu 5/21/09 7:13 PM to inquire, but have not received the reply other than a vacation reply from sales. I've since then tried two more times to contact sales.

I would like to know what the status of order is and whether emails were 'lost' somehow.

Thank you kindly.

0 Karma 10 Replies 1 Referral

I'll give them a poke for you.

Do you happen to have your ticket number? I could not find any tickets under the email address we have on file for you.

Our records show that your Demigod box was shipped on 5/29/2009, so you should have received it by now. Once we locate your ticket, we'll verify the address we have on file for you.

[#ETX-446691]: Vacation reply‏ was one I got from first email reply.

I've sent order number via private message to MeliBee

Hi Jaey226,

I just sent you an email with the address we sent your original shipment to. Let me know what you'd like to do via email.

I wish the postal service was more reliable. We generally do not have many lost packages, but still, it's frustrating.

[e digicons]:-"[/e]

HUM. People in all walks of life make mistakes. No one is perfect, mailmen, software makers, auto makers, etc. So be kind to us mailmen or retired mailmen.[e digicons]:grin:[/e]

Thank you kindly.

Woah. That took me by surprise there. A post in regards to Stardock Support that was well written and polite. And even had a Thank you kindly tacked to the end!

Lately, I've seen a bunch of posts to support that were bitch sessions. Each one I read I just shake my head and wonder what is wrong with people. It's refreshing to see a nice, polite request for support. Karma to the OP.

Stardock Support ftw!

Just wanted to make sure you have received my email this time. I am not sure if my email address is on your list of blocked email addresses.

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Re: [#SSF-368690]: [Stardock] missing Demigod shipment‏
From: 
Sent: Thu 6/18/09 9:49 AM
To: Stardock Sales (sales@stardock.com)
Thanks for the reply. 

The address is correct but I have yet to receive it. 

Please send to that address if possible. 




-----Original Message-----
From: Stardock Sales <sales@stardock.com>

Date: Thu, 18 Jun 2009 13:37:11 
To: 
Subject: [#SSF-368690]: [Stardock] missing Demigod shipment

------------------------

Thanks again.

Here here!

[e digicons]:thumbsup:[/e]

HUM. People in all walks of life make mistakes. No one is perfect, mailmen, software makers, auto makers, etc. So be kind to us mailmen or retired mailmen.

Sorry you took it personally, I'm just calling it as I see it. The lady that normally delivers to our office is great, but we can tell when she is on vacation. For example, this weekend, the person that delivered our mail threw in mail from a business down the street with a completely different address. Simple mistakes like that are frustrating.

Jaey, I replied to your email, so you'll be all set very soon.

From:
Sent:	Thu 6/18/09 9:49 AM
To:	Stardock Sales (sales@stardock.com)